Frequently Asked Questions
How often should I replace the cartridge?
We recommend replacing your cartridge every 3–6 months, depending on your water quality and daily use. Regular replacement keeps your filtration system performing at its best and ensures consistently clean, fresh water.
Does the cartridge fit all Safe Flow filters?
Yes. This cartridge is universally compatible with all Safe Flow Tap, Shower, and Bath Filters. It’s designed for a precise, secure fit with no adjustments or adapters needed.
Do I need any tools to change the cartridge?
No tools are required. Simply unscrew your existing filter housing, remove the old cartridge, insert the new one, and reattach - the entire process takes less than a minute.
Where are you located?
Our head office is located on the Sunshine Coast, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We only ship to Australia at this time. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at safeflowfilters@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.