Frequently Asked Questions
Will the SafeFlow tap filter fit my tap?
Our adjustable tap-lock system is designed to fit standard Australian taps, delivering a secure, leak-free fit straight out of the box. If it doesnβt fit your tap, youβre covered by our Tap Fit Guarantee.
How often do I need to replace the filter cartridge?
Most households only need to replace the cartridge every 3β6 months, depending on usage and local water quality.
How does the filter remove contaminants from water?
The Safe Flow Tap Filter uses an advanced 8-stage filtration system that targets different types of impurities at each layer. It captures sediment, rust, and microplastics, absorbs chlorine and chemicals with activated carbon, and uses mineral and ceramic layers to neutralise odours and improve taste. The result is cleaner, safer, and fresher water straight from your tap.
Where are you located?
Our head office is located on the Sunshine Coast, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at safeflowfilters@gmail.com.Β
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.