Frequently Asked Questions
Will the Safe Flow Shower Filter affect my water pressure?
No. The Safe Flow Shower Filter is designed to maintain strong, consistent water pressure while filtering out impurities. You’ll still get a powerful shower experience, just with cleaner water.
How often do I need to replace the filter cartridge?
The cartridge should be replaced every 3–6 months, depending on your water quality and how often you use your shower. You’ll know it’s time when the water flow begins to slow slightly.
Does it fit handheld or detachable shower heads?
Yes. The Safe Flow Shower Filter fits most standard fixed, handheld, and detachable shower heads. It attaches easily between your shower arm and shower head - no tools or plumber required.
Where are you located?
Our head office is located on the Sunshine Coast, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We ship exclusively to Australia at this time. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at safeflowfilters@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.