Clean Water Starts At Safe Flow
Join thousands of Aussies who have made the switch to cleaner, filtered water.
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What Your Tap Water Leaves Behind
Installs in 1 Minute. Tap Fit Guarantee
STEP 1
Unscrew The Aerator From Your Tap
After removing your tap’s aerator, simply screw on the SafeFlow adapter that matches your tap thread.
STEP 2
Attach The SafeFlow Tap Filter
Line up the SafeFlow Tap Filter with the adapter, screw on the top piece, and twist until it is firmly secured
STEP 3
Enjoy
Turn on the tap and let the water run briefly to activate the filter. Experience cleaner, fresher, better-tasting water instantly.
Frequently Asked Questions
Will the SafeFlow tap filter fit my tap?
Our adjustable tap-lock system is designed to fit standard Australian taps, delivering a secure, leak-free fit straight out of the box. If it doesn’t fit your tap, you’re covered by our Tap Fit Guarantee.
How often do I need to replace the filter cartridge?
Most households only need to replace the cartridge every 3–6 months, depending on usage and local water quality.
Where are you located?
Our head office is located on the Sunshine Coast.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at safeflowfilters@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Safe Flow Filters, our mission is to help Aussies access cleaner, safer tap water in the simplest way possible. We believe every household deserves confidence in what comes out of their tap, without expensive plumbing or complex systems. Our filtration solutions are designed to reduce harmful contaminants, improve taste, and support long-term health for Australian families. By making clean water easy and affordable, we’re helping homes across the country take control of their wellbeing, one glass at a time.
Fast, Free & Secure Shipping Australia Wide
We believe safer water shouldn’t wait. That’s why we offer fast, free delivery on all orders Australia-wide, so you can start drinking cleaner water without delay.